BIVQ UK understands and is fully aware of the importance of Management of Impartiality in carrying out our certification activities.

BIVQ UK has documented structures, policies and procedures to manage impartiality and to ensure that the certification activities are undertaken impartially, and has top management commitment to impartiality in certification activities.

We analyze, document and eliminate the potential conflict of interests arising from our certification activities which are structured and managed so as to safeguard impartiality.

Our aim is to inspire and prove confidence in our certification.

• At BIVQ UK, we wholeheartedly acknowledge the critical importance of upholding impartiality in the execution of our certification activities.
• BIVQ UK has taken meticulous measures to establish well-documented structures, policies, and procedures that are purposefully designed to proactively manage and safeguard impartiality. This comprehensive framework serves as a cornerstone, ensuring that impartiality remains at the core of all our certification activities.
•  Our top management team at BIVQ UK is unwaveringly committed to upholding the highest standards of impartiality throughout our certification processes. This steadfast commitment from our leadership sets a resolute and unwavering tone for our entire organization.
• We prioritize the rigorous identification, documentation, and elimination of any potential conflicts of interest that could arise within the context of our certification activities. This vigilant approach is pivotal in safeguarding the impartiality that is paramount to the integrity of our certification processes.
• Our overarching aim is to inspire trust and confidence in our certification services. This statement reaffirms BIVQ UK’s dedicated commitment to conducting certification activities with the utmost fairness and impartiality. We recognize that impartiality is not merely a fundamental aspect of certification but also an essential foundation for building and maintaining trust in the certifications we provide.

  In conclusion, this statement underscores BIVQ UK’s unwavering dedication to preserving impartiality in all certification processes and reflects our unswerving focus on ensuring the trustworthiness and credibility of the certifications awarded by BIVQ UK.

  Complaints Policy

• At BIVQ UK, we are firmly committed to providing an accessible channel for stakeholders to express concerns or complaints related to our services. We view complaints as valuable opportunities for improvement.

  • our leadership sets a resolute and unwavering tone for our entire organization.
  • We prioritize the rigorous identification, documentation, and elimination of any potential conflicts of interest that could arise within the context of our certification activities. This vigilant approach is pivotal in safeguarding the impartiality that is paramount to the integrity of our certification processes.
  • Our overarching aim is to inspire trust and confidence in our certification services. This statement reaffirms BIVQ UK’s dedicated commitment to conducting certification activities with the utmost fairness and impartiality. We recognize that impartiality is not merely a fundamental aspect of certification but also an essential foundation for building and maintaining trust in the certifications we provide.

  In conclusion, this statement underscores BIVQ UK’s unwavering dedication to preserving impartiality in all certification processes and reflects our unswerving focus on ensuring the trustworthiness and credibility of the certifications awarded by BIVQ UK.

  Equality & Diversity Policy

  • BIVQ UK is a staunch advocate for equality and diversity in all facets of our operations. We are resolute in our commitment to eliminate discrimination on any grounds and aim to provide equal opportunities to all individuals.
  • We have an Equality & Diversity Policy firmly in place, which serves as a guiding beacon for our actions in recruitment, certification, and all interactions with our stakeholders.

  Malpractice Policy

  • BIVQ UK maintains a strict zero-tolerance approach when it comes to any form of malpractice in our certification activities. We are unwaveringly committed to preventing and addressing malpractice in a resolute manner.
  • Our robust Malpractice Policy meticulously outlines procedures for identifying, reporting, and investigating instances of malpractice, with clear and appropriate sanctions applied when malpractice is confirmed.

  Appeals Procedure

  • We at BIVQ UK deeply respect the right of candidates and stakeholders to appeal against any decisions made by us. Our commitment is to provide a fair and transparent appeals process.
  • Our Appeals Procedure provides transparent guidance on how to submit an appeal, details the review process, and ensures clear communication of outcomes. We are dedicated to resolving appeals promptly and impartially.

  Customer Service Procedure

  • Delivering exceptional customer service is a core principle at BIVQ UK, and we are committed to prioritizing the needs and satisfaction of our stakeholders.
  • Our Customer Service Procedure outlines precisely how we handle inquiries, provide information, and assist our stakeholders. It includes well-defined procedures for resolving issues and ensuring a positive experience.

  Certification Procedure

  • BIVQ UK is committed to maintaining a rigorous and transparent certification process to guarantee the validity and reliability of our certifications.
  • Our Certification Procedure meticulously details the steps candidates must follow to obtain certification, including the application process, assessment procedures, and the issuance of certificates. It also places significant emphasis on the security and confidentiality of assessment materials.

    Pricing Policy

    • BIVQ UK adheres to a transparent and equitable pricing policy for all our certification services. We ensure that pricing information is readily accessible to all stakeholders.
    • Our Pricing Policy outlines the pricing structure for our certification services, ensuring that our pricing is fair and competitive while covering the costs necessary to maintain quality and impartiality.

    Reasonable Adjustments and Special Considerations Policy

    • BIVQ UK is unswervingly committed to providing reasonable adjustments and special considerations for candidates with specific needs, thereby ensuring equitable access to our certification services.
    • Our Reasonable Adjustments and Special Considerations Policy describes the process for requesting accommodations, the types of adjustments available, and the criteria for eligibility. It underscores our unwavering commitment to inclusivity.

    At BIVQ UK, we rigorously adhere to these policies and procedures, as they represent our unwavering commitment to upholding the highest standards of integrity, fairness, and quality in all our certification activities. This document serves as a testament to BIVQ UK’s dedication to transparency and the highest standards in certification operations.